(via Mary Oberlies, College of William and Mary)
You are invited to participate in a research survey examining the effect of personal and professional identity on the level of emotional labor performed in providing face-to-face services in libraries.
The purpose of this study is to discover how library employees at different professional levels and from different demographics perform emotional labor in providing face-to-face services in libraries. Participants can be any type of library employee (including librarian, staff, and student) and work in any type of library (including academic, public, and school), but must currently be in a position where they provide face-to-face services in a library setting.
If you choose to participate, you will complete a survey that will take about 10-15 minutes to complete. Participation is voluntary, and you may withdraw at any time and for any reason. Results may be published and any identifying data will be removed. There is no identified risk to taking this survey.
https://wmsas.qualtrics.com/jfe/form/SV_b73R1nFrXmN6d8N
Please feel free to share with other library colleagues who provide face-to-face services in their current position.
Thank you for your consideration. Any questions about the survey may be directed to:
Carolina Hernandez
Journalism and Communication Librarian
University of Oregon
cahernan@uoregon.edu<mailto:cahernan@uoregon.edu>
Mary Oberlies
Research & Instruction Librarian
College of William and Mary
mkoberlies@wm.edu<mailto:mkoberlies@wm.edu>