{"id":17734,"date":"2025-08-14T18:59:03","date_gmt":"2025-08-14T18:59:03","guid":{"rendered":"https:\/\/www.hsli.org\/newsletter\/?p=17734"},"modified":"2025-08-14T18:59:03","modified_gmt":"2025-08-14T18:59:03","slug":"registration-open-for-rusa-webinar-patron-response-framework-responding-with-kindness-empathy-and-love-in-difficult-situations-wed-oct-1-1200-100-pm-cdt","status":"publish","type":"post","link":"https:\/\/www.hsli.org\/newsletter\/registration-open-for-rusa-webinar-patron-response-framework-responding-with-kindness-empathy-and-love-in-difficult-situations-wed-oct-1-1200-100-pm-cdt\/","title":{"rendered":"Registration Open for RUSA Webinar &#8220;Patron Response Framework: Responding with Kindness, Empathy, and Love in Difficult Situations&#8221;&#8211;Wed., Oct. 1, 12:00-1:00 PM CDT"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">(via Lt. Col. Elizabeth Kocevar-Weidinger, Virginia Military Institute)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We all need a little kindness. Be kind to yourself and attend this webinar and support RUSA! <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WHAT:<\/strong> 60-minute webinar &#8220;Patron Response Framework: Responding with Kindness, Empathy, and Love in Difficult Situations\u201d. Michelle Roossien of the Kent District Library shares the response framework developed for their employees to prevent escalation and maintain a safe environment.\u00a0<\/li>\n\n\n\n<li><strong>WHEN:<\/strong> <strong>Wednesday, October 1, 12:00-1:00 PM CDT<\/strong>. Michelle Roossien of the Kent District Library shares the response framework developed for their employees to prevent escalation and maintain a safe environment.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In 2017, Kent District Library created a response framework for their employees to use to respond to difficult situations that occur in the library. Responding to concerns ad complaints in a kind and empathic ways ensures people feel listened to and cared for. this prevents escalation and helps maintain a safe environment. In 2022, Kent District Library relaunched the Frameworks through the lens of Diversity, Equity and Inclusion. The new frameworks focus on learning and growing together, and de-escalating situations for the safety of al, while address unconscious bias.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this session, step-by-step instructions for the development of the frameworks will be discussed, including planning, evaluation, and implementation.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more information, including pricing, and to register, please go <a href=\"https:\/\/www.ala.org\/events\/patron-response-framework-responding-kindness-empathy-and-love-difficult-situations\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>. This webinar is sponsored by RUSA Reference Services Section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>(via Lt. Col. Elizabeth Kocevar-Weidinger, Virginia Military Institute) We all need a little kindness. Be kind to yourself and attend this webinar and support RUSA! In 2017, Kent District Library created a response framework for their employees to use to respond to difficult situations that occur in the library. Responding to concerns ad complaints in&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53,6,18,38],"tags":[],"class_list":["post-17734","post","type-post","status-publish","format-standard","hentry","category-american-library-association","category-committees-non-hsli","category-library-associations-non-hsli","category-webinars"],"_links":{"self":[{"href":"https:\/\/www.hsli.org\/newsletter\/wp-json\/wp\/v2\/posts\/17734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hsli.org\/newsletter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hsli.org\/newsletter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hsli.org\/newsletter\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hsli.org\/newsletter\/wp-json\/wp\/v2\/comments?post=17734"}],"version-history":[{"count":1,"href":"https:\/\/www.hsli.org\/newsletter\/wp-json\/wp\/v2\/posts\/17734\/revisions"}],"predecessor-version":[{"id":17735,"href":"https:\/\/www.hsli.org\/newsletter\/wp-json\/wp\/v2\/posts\/17734\/revisions\/17735"}],"wp:attachment":[{"href":"https:\/\/www.hsli.org\/newsletter\/wp-json\/wp\/v2\/media?parent=17734"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hsli.org\/newsletter\/wp-json\/wp\/v2\/categories?post=17734"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hsli.org\/newsletter\/wp-json\/wp\/v2\/tags?post=17734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}