(via OCLC—for more information, and to register, go here)
Friday, June 24
10:30 AM – 12:00 PM
Hyatt Regency Orlando, Bayhill Breakout Room 20
Enhance Sharing Session
- The Enhance and Expert Community Sharing Session is a forum for Q&A and for the exchange of information concerning OCLC’s Enhance program and Expert Community.
1:00 – 4:00 PM
Orange County Convention Center, Room W110
OCLC Symposium presents: Disney’s Approach to Quality Service
- Libraries create memorable experiences and share important programs every day. But what happens when libraries truly focus on the user experience and put it at the center of everything they do? Excellent service does not simply come from a friendly transaction or helpful technology – it is the result of truly understanding your customer’s expectations and putting the right processes and standards in place to achieve them. By uniting your people, place(s) and processes through a clear focus on the user, exceptional service becomes possible across all customer touchpoints. With more than 90 years of world-renowned customer service, no one understands that better than Disney. You’ll come away with inspiration on how you can create new and impactful user experiences.
Saturday, June 25
7:00 – 10:00 AM
Hilton Orlando, Orange Ballroom C
Dewey Update Breakfast and ALCTS Public Libraries Technical Services Interest Group
- Learn what’s new with Dewey Services from OCLC’s Libbie Crawford. Share ideas with Caroline Saccucci from the Library of Congress, and engage in a collaborative discussion with colleagues from ALCTS Public Libraries Technical Services Interest Group during this combined meeting. Plus, hear how you can get a copy of Dewey Print Edition 23 (Full or Abridged) before they’re gone.
8:30 – 10:00 AM
Orange County Convention Center, Room W307D
WorldShare Management Services: A Library Community Collaborating in the Cloud
- More than 400 libraries worldwide use WorldShare Management Services, a complete, cloud-based library services platform built on WorldCat and other collaborative data. This library community leverages this data, shares best practices and enjoys easy-to-use applications for more efficient workflows. Join us to hear community members share their experiences and to hear an update from John McCullough, OCLC Senior Product Manager.
10:30 – 11:30 AM
Orange County Convention Center, Room W303
Linked Data Roundtable: Stories from the Front
- Join the conversation as libraries that are implementing linked data discuss current activities and share recent experiences, including OCLC’s Person Entity Lookup pilot, LC’s BIBFRAME program and other linked data initiatives. What did we learn? …and what’s next? Presenters will share their observations followed by audience discussion.
Orange County Convention Center, Room W224
Shared Print: Registration Learnings and a Look Ahead to Discovery
- Increasingly, libraries are sharing the responsibility and costs of maintaining print collections in response to widespread availability of digital resources and increasing pressure to reclaim campus library space. Nick Valentini, Product Manager for Shared Print, will give an update on how OCLC is facilitating data-driven selection for cooperative partnerships, streamlining registration of preservation commitments in WorldCat, and enabling seamless integration of shared collections in local discovery and delivery applications.
1:00 – 2:30 PM
Orange County Convention Center, Room W202B
Data-driven Website Design: Using Analytics to Maximize Search Box Use on Your Website
- A library’s virtual front door, a website connects people to library services and resources. Analytics inform website design and positioning of search options so people more easily find what they need. Data tells us which website features are used most and where changes are required. This program provides insights into how to capture and use website analytics to maximize users’ experiences, including best practices that have improved usage of some library websites.
3:00 – 4:00 PM–User Community Meetings
Hilton Orlando, Lake Eola B Room
- Participate in an interactive session as libraries share their experiences using WorldShare Collection Manager, the WorldCat knowledge base and WorldShare Record Manager to describe, manage and share electronic and physical resources. Current features and planned enhancements related to these OCLC cataloging and metadata services as well as recent OCLC linked data activities will be discussed with a reception following.
Hilton Orlando, Lake Mizell Room
- Join OCLC resource sharing colleagues for updates on WorldShare ILL and ILLiad and discussions of timely ILL topics. Plan to join your colleagues at the combined OCLC community reception that follows.
Hilton Orlando, Lake Virginia Room
- Join fellow WorldCat Discovery Services users to learn about plans for the service and the OCLC Community Center. Take advantage of the opportunity to share your WorldCat Discovery experiences and learn from best practices of others who have implemented the service. Plan to join your colleagues at the combined OCLC community reception that follows.
Hilton Orlando, Orange Ballroom C
- Join your WorldShare Management Services (WMS) colleagues and Andrew K. Pace, OCLC Executive Director, as well as other members of the WMS team in Orlando. Plan to participate in discussions, ask questions and discuss the WMS roadmap. Please note this session is only for library staff currently using WMS. Plan to join your colleagues at the combined OCLC community reception that follows.
4:00 – 5:00 PM
Hilton Orlando, Orange Ballroom E
- You’re invited to continue the conversation with your colleagues and OCLC product managers at our Community Reception.
Sunday, June 26
8:30 – 10:00 AM
Orange County Convention Center, Room W103B
Electronic Subscriptions, Licenses, Analytics and Metadata: OCLC’s eServices from End to End
- Managing your library’s e-resources with fragmented solutions and multiple spreadsheets is not easy. OCLC offers integrated tools and services – from acquisitions, cataloging and interlibrary loan to discovery, license management and analytics – that help libraries solve e-resource management and access challenges. Come and learn how OCLC can help you overcome your e-management challenges.
Monday, June 27
10:30 – 11:30 AM
Orange County Convention Center, Room W221
OCLC Research Update
- OCLC Research, one of the world’s leading research groups devoted to challenges facing libraries and archives, will present overviews of several active research projects. Following the briefings, audience members will be invited to offer comments and ask questions.